Frequently Asked Questions
Q: What are your Tumblers made of?
Our Tumblers are made from high-quality materials to ensure the best experience for our customers. They are crafted using durable 18/8 stainless steel and high-quality plastics, which offer superior performance and long life. Additionally, our Tumblers are BPA-free and made with non-toxic materials, guaranteeing safety and peace of mind for you and your family.
Q: How long do your Tumblers keep drinks hot or cold?
With our vacuum-insulated double-wall design, you can expect your beverages to stay hot for up to 12 hours and cold for up to 24 hours.
Q: Will your Skinny Tumblers fit in my cup holder and cabinet?
The Skinny Tumblers in our collection boast a sleek and slender design that ensures a comfortable grip. With a base measuring 2.75 inches, they effortlessly fit into most standard cup holders. In addition, their height of 8.25 inches allows for easy upright storage in almost any cabinet.
Q: What are your most popular Skinny Tumblers?
Our most popular Skinny Tumblers are known for their slim, insulated stainless steel design and vibrant custom prints. Your can find these customer favorites in our Top Trending Tumblers Collection. If you'd like to see our entire selection of skinny tumblers, you can visit our Skinny Tumbler Collection. For more information about our products and our store, please vist our homepage, Dyborn Designs.
Q: How much does shipping cost?
We believe that it's your money; you keep it. That's why we currently offer completely free shipping all across the United States on every order.
Q: How fast is your shipping time?
Our estimated delivery time is 5 to 7 business days. Exact times may vary slightly; shipping times are an estimate and may vary due to unforseen delays. Shipping to Hawaii and Alaska may require additional time. We strive to ensure that each package is delivered on time and in perfect condition.
Q: Who do you use for shipping?
We use the USPS for the vast majority of our shipments, other providers may be used in rare circumstances that require faster shipping, or larger packages.
Q: How are your products packaged?
Our products are packages in bubble wrap and shipped in sturdy cardboard boxes to ensure they arrive to you without damage.
Q: How do I track my order?
We offer a fast and easy way to track your order from start to finish. Just use the Tracking Number provided in the confirmation email and you can see where your package is at all times. You can click on the link in the email, or use the the "Track My Order" link in the main menu at the top of every page of our store.
Q: What if I have an issue or problem with my order?
You are going to love our products, but just in case, our return policy allows customers to return damaged or unsatisfactory items free of charge within 30 days of delivery. We have a 30-Day Love-It-Or-Your-Money-Back Guarantee, if you are not completely satisfied with your purchase for any reason, you may return it for a full refund at no cost to you.
Q: Where do you get your products from?
All of our tumblers are designed by us, then printed and shipped by companies in the U.S.A. The blank tumblers are sourced from different locations. The location can be found on the product and product pages themselves.
Q: How do I use Promo Codes?
Any specials that we may be running may require you to enter a code to receive the discount. Simply enter the code at checkout in the field marked for codes and you will receive the discount if applicable.
If you have any questions or concerns please contact us at Support@Dyborn.com
For more details about our products and store, please visit our homepage, Dyborn Designs.