Frequently Asked Questions
Q: What are your Tumblers made of?
A: Our Tumblers are made from high-quality materials to ensure the best experience for our customers. They are primarily crafted using stainless steel, which offers long life and durability. Additionally, our Tumblers are BPA-free and made with non-toxic plastics, guaranteeing safety and peace of mind for every sip you take.
Q: How long do your Tumblers keep drinks hot or cold?
A: With our double-wall design, you can expect your beverages to stay hot for up to 12 hours and cold for up to 24 hours.
Q: How much does shipping cost?
A: We believe that it's your money; you keep it. That's why we currently offer completely free shipping all across the United States on every order.
Q: How long is your shipping time?
A: Our estimated delivery time is 5 to 7 business days. Exact times may vary slightly; shipping times are an estimate and may vary due to unforseen delays. Shipping to Hawaii and Alaska may require additional time. We strive to ensure that each package is delivered on time and in perfect condition.
Q: Who do you use for shipping?
A: We use the USPS for the vast majority of our shipments, other providers may be used in rare circumstances that require faster shipping, or larger packages.
Q: How are your products packaged?
A: Our products are packages in bubble wrap and shipped in sturdy cardboard boxes to ensure they arrive to you without damage.
Q: How do I track my order?
A: We offer a fast and easy way to track your order from start to finish. Just use the Tracking Number provided in the confirmation email and you can see where your package is at all times. You can click on the link in the email, or use the the order tracking link in the main menu on every page of our store.
Q: What if I have a issue with my order?
A: You are going to love our products, but just in case, our return policy allows customers to return damaged or unsatisfactory items free of charge within 30 days of delivery. We have a 30-Day Money-Back Guarantee, if you are not completely satisfied with your purchase, you may return it for a full refund at no cost to you.
Q: Where do you get your products from?
A: Our products are designed, printed, and shipped by companies in the U.S.A. The blanks are sourced from from different locations that are stated on the products themselves.
Q: How do I use your Promo Codes?
A: Any specials that we may be running may require you to enter a code to receive the discount. Simply enter the code at checkout in the field marked for codes and you will receive the discount if applicable.
If you have any other questions or concerns please feel free to contact us at Support@Dyborn.com